I wanted to make an exchange today I wanted to make an exchange today. when I got on the website, I initially found the ability to make an easy exchange very difficult and frustrating. When I clicked on "contact us", I thought, "here we go with the runaround". Much to my surprise, Emma showed up on the "chat box" and was extremely helpful and patient! I took too long to find what I wanted to exchange, so my session expired. I got back on and then Mimi helped me through the rest of the process - & it was seamless! Both agents were awesome to work with! Thank you for proving me wrong and providing me with an unexpectedly delightful experience!

Let me start by saying this company is… Let me start by saying this company is just amazing! I have made multiple purchases from them and by far the best sunglasses and customer service. Keep up the great work!

Brutal customer service and shipping times Seven weeks before basic readers were delivered. These were only delivered because I escalated it. Then they proceed to charge me duty because Diff rushed it with two day shipping and now they won’t refund me the shipping cost. I’ve taken my complaint to BBB for a refund. Crappiest customer service I’ve literally ever received

Follow up review: Follow up review: I never received an email back but package changed to shipped and then delivered. Tried emailing again, wouldn't refund me or send new pair even though it states it is insured mail. They "opened a case" whatever that means. I contacted my post office and filed a stolen package. This company is actually terrible I can't believe they have any positive reviews.

Best sunglasses! I’ve bought quite a few pairs of sunglasses now through Diff, all have been so durable and still look good after lots of use. I got the extended warranty for one of the pairs that I knew I’d wear the most, I was moving and put my glasses in a spot that unfortunately ended up scratching the lens. I emailed about the warranty and only a few emails later I got a replacement pair, was by far the easiest warranty claim I’ve ever done! Highly recommend this company, I’m not sure that I will buy glasses from anyone else.