Amazingly good with excellent customer… Amazingly good with excellent customer service Pros - they work well for my moderate hearing loss - tiny size - A+ level customer support - 2 year warranty - very comfortable for long use - excellent battery life - highly customizable audio profiles - straightforward cleaning processes Cons - price

Eargo 7 - Very Satisfied - Generally, the product itself (Eargo 7) has met or exceeded my expectations, I would rate it 8 or 9 on a scale of 10 on how well it helped my hearing, and how satisfied I am with the purchase, only refraining from a 10 because I've never used hearing aids until now, and I have no relative experience with anything else. However, this product seems to be high quality, and good at doing what it's supposed to do. One key thing to understand is that it takes a little bit of adjustment time to get used to 'hearing' again, and get the aids adjusted to your comfort. After a few weeks, I completely forget that they're in. - The customer support resources are really good, with many how-to videos for common questions, etc. I found these very valuable. - The customer service reps, both pre-sale and afterwards, were 'gold standard'. All communications were prompt, and exceeded my expectations. The insurance specialist was particularly persistent in dealing directly with my audiologist. She made numerous calls, and spent substantial time on hold, finally getting the information she needed from the health care provider to confirm and authorize my insurance coverage with my carrier. The customer service experience was a key factor in my decision to proceed with the purchase. - The in-house audiologist that I spoke with 1-on-1 after my purchase was also excellent. I had a problem transferring my 'Sound Match' settings to the charger initially, a Bluetooth issue. She knew of the problem and instructed me on resolving it. She also had a lot of answers to my initial questions about the operation; everything from itchy ears to how to adjust settings. She was excellent. - Perhaps the only very slight negative in my experience was with the Eargo phone app. I found that it wasn't as 'intuitive' as some apps, but as in most software products, once you become familiar with it, it does what it's supposed to do. I had no issues with the ultrasound control whatever. I also noticed recently that an update is coming, so I expect the App will be even better. My 1-on-1 meeting with the Eargo specialist post-purchase was invaluable in respect to this topic.

The Eargo 7’s Changed my World The Eargo 7’s have made a dramatic improvement in my life. I am close to my one year mark with my Eargo’s!! Considering I started out with a really expensive brand name hearing aid that just required appointment after appointment to try and get right for me, I know what I am talking about. Eargo’s were a breeze to set up and had me hearing better than those $5,500 hearings aids. Thank you so much Eargo for giving me my hearing back. I don’t have to keep asking coworkers or friends to repeat themselves!! Also, the Eargo team has the BEST customer service team I have ever dealt with, hands down!!! Keep up the good work Eargo!!

Responding to all my concerns… Responding to all my concerns graciously and answering all my questions.

I love my Eargo 7 hearing aids I love my Eargo 7 hearing aids. They are everything as advertised. They are small, provide clarity and change volume automatically based on the environment. They have eased my hearing loss and changed my life. I have used other hearing aids and these are far superior. I highly recommend the Eargo 7 and the service and support Eargo staff provides and also available remotely. Judy M.