Lack of ability to cure App problem I very much liked Eargo 7 when I first bought them, despite having to have three right side earbuds replaced, without charge, since May last year. Eargo have recently updated their app and since then, I am unable to use it. When I go to log in, I am told that I have the wrong password, despite trying several. When I attempted, (several times), to change my password, I keep on being told that they have emailed me another but it never arrives. When I called them, twice now, the ladies were very nice but unable to help. It's been several days now that I can't use my eargos and I'm fed up of this non-treatment. I want to return my eargos, get my money back and look for another hearing aid.

Not a good product I purchased a pair for $2,500 and after using them for a maximum of 2 months they stopped working. I have tried to get help in fixing them, but without any luck. They want me to buy a new pair and ONLY offer a small discount. These hearing aids NEVER worked for me, and I'm so disappointed with this product, I cannot recommend this product.

The Eargo 7 completely met my expectations The Eargo 7 completely met my expectations. I like the sound match feature to custoImize my frequency boost for each ear. I enjoy the different program modes (normal, music, restaurant, tv) when in different environments. When at the restaurant, I can hear conversations from other tables. My family realize that I stopped asking them to repeat what they are saying which is a game changer. Being able to make setting changes via a phone app is a great feature. I tried other least expensive hearing aids but they are terrible where they only amplifiy the sound and background noise. Eargo is a higher quality product but they are also the most expensive over the counter product.

Eargo 7 is a great PSAP My Eargo 7's are a remarkable piece of technology, very discreet and comfortable to wear, with good battery life and a well-designed charger/carrying case. Best of all they can be personalized with the "Sound Match" on the Eargo App for really good performance. The company staff were friendly and helpful.

Eargo 7 - Very Satisfied - Generally, the product itself (Eargo 7) has met or exceeded my expectations, I would rate it 8 or 9 on a scale of 10 on how well it helped my hearing, and how satisfied I am with the purchase, only refraining from a 10 because I've never used hearing aids until now, and I have no relative experience with anything else. However, this product seems to be high quality, and good at doing what it's supposed to do. One key thing to understand is that it takes a little bit of adjustment time to get used to 'hearing' again, and get the aids adjusted to your comfort. After a few weeks, I completely forget that they're in. - The customer support resources are really good, with many how-to videos for common questions, etc. I found these very valuable. - The customer service reps, both pre-sale and afterwards, were 'gold standard'. All communications were prompt, and exceeded my expectations. The insurance specialist was particularly persistent in dealing directly with my audiologist. She made numerous calls, and spent substantial time on hold, finally getting the information she needed from the health care provider to confirm and authorize my insurance coverage with my carrier. The customer service experience was a key factor in my decision to proceed with the purchase. - The in-house audiologist that I spoke with 1-on-1 after my purchase was also excellent. I had a problem transferring my 'Sound Match' settings to the charger initially, a Bluetooth issue. She knew of the problem and instructed me on resolving it. She also had a lot of answers to my initial questions about the operation; everything from itchy ears to how to adjust settings. She was excellent. - Perhaps the only very slight negative in my experience was with the Eargo phone app. I found that it wasn't as 'intuitive' as some apps, but as in most software products, once you become familiar with it, it does what it's supposed to do. I had no issues with the ultrasound control whatever. I also noticed recently that an update is coming, so I expect the App will be even better. My 1-on-1 meeting with the Eargo specialist post-purchase was invaluable in respect to this topic.