Still buzzing in the hearing aids even… Still buzzing in the hearing aids even though we changed out the ear piece. tried lowering then but still loud enough for everyone near me to hear it.

Cha was awesome Cha was awesome. I was going to just send them back and she didn't hesitate to offer me the upgrade at no addition charge. Now where will go from now on? NANO! best customer service I have had since covid hit!

I asked for help in placing my order… I asked for help in placing my order and was immediately helped to place my order properly. I have received my aids and look forward to proper use.

The warranty that was honored one day before it was to expire. The warranty that was honored one day before it was to expire. When they called to ask about extension of warranties I said Why? He doesn't have them any more, he lost them and I couldn't find the paper on the warranty. They immediately helped me get a replacement

Purchased the Sigma Plus B for my dad… Purchased the Sigma Plus B for my dad in July 2023. They failed and Nano sent a replacement in September 2023. That pair failed and was replaced in December 2023. Those failed and were replaced in March 2024. When that pair failed, Nano offered a different type, model # RX2000-DC-B. Received them on April 6th. Those lasted about 1 week. I’ve since contacted Nano and asked for a refund to which they said no, the 45 day refund period has passed. They want to sent out yet another pair. It’s been 10 months since this saga began and I’m tired of receiving product that does not work/last, of going to the post office to return, of calling Nano and so on. Their quality control is poor. I think it would have been better purchasing from an EN&T doctor.