General Care & billing practices I had a skin lesion burnt off. The PA barely acknowledged me, giving minimal eye contact. After treatment, he said come back in 3 weeks. On the 2nd visit...still no eye contact or acknowledgement. The lesion had reduced to 1 mm in diameter and he cryo burned it again- this time to about 14mm in diameter. There were no instructions on how to care for the treated area and the resulting very large blister. It'll be ok as I'm monitoring closely. I had to go online to download care instructions from competing dermatologists. The care seemed substandard tbh. They charged this as surgery. PA didn't wash his hands, didn't prep the area, and didn't bandage the area on both visits. At the very minimum, a surgery should be clean. At the end he said to the room "come back as needed" and left. I had to ask for a bandaid from the 'nurse'. The admin then proceeded to attempt to collect the amt that they should bill the insurance. I asked to be billed after the insurance remitted what they would pay. They agreed. IMO, it seems they're bullying people to pay up front. I imagine older individuals would be comply even tho they say they accept insurance. Can you imagine the nightmare if they overbilled you? How long would it take for them to send back money? How much time would you have to spend to get them to agree they owe money and to write a check? How long it would take for them to generate said check? They're banking on that, pun intended. Many give up. Last, Advanced Dermatology bills the patient the 3% that they are billed by the credit card companies. This 3% is a surcharge by the credit card company for that business' privilege of having a CC billing system. They don't tell the patient that they are going to collect this beforehand. They could include this info up front, or in their reminder emails (but it might cost them patients perhaps?). They also don't tell the patient that they only take exact change if he/she wants to avoid this unwarranted charge. Make sure to take quarters, pennies, nickels, dimes, dollar bills, 5s, 10s and 20s with you so you dont have to pay the 3% that is their responsibilty over your deductible amount. You pay this before you can be seen. They seem to be a well-oiled machine when it comes to collecting money but when it comes to care.. maybe not so much. I saw a doctor 20 years ago at this office but the last few times that my husband and I went, we could not get a doctor. I think we are done.

Horrible bedside manners and no follow up I was given a skin biopsy on 1 Feb 2024 and was told it should take 7-10 business days for the pathology. I asked the PA if I should worry about these next 7-10 business days, and she said "yes". I called on business day 8 and they said, "you'll have it at the end of the week" then I called today, business day 12 and she said she would call the lab. I called in the morning and never heard back. It is now 16 days after my appointment and I have no idea if I have cancer.

I’m having same issues as everyone out… I’m having same issues as everyone out 275 dollars later. The lady at front desk insisted I don’t have copay in which I know I did. She informed me that I was going to have to pay this much at every visit. I called my insurance was told that I should of not been charged that much I should of only paid. The $50 copay and that I was over charged I tried to call billing department and was told nothing they could do. If you value your money do not go here there are other dermatologist that will accept you’re copay.

Lack of transparency I've wasted too much time with my complaint directly with the office, and later with Better Business Bureau filling a formal complaint, so I will not be very detailed. The lack of response from managment concerning a billing issue I had was below poor. I was provided a service where the cost was not transpoarten or even informed during or after time of service. I do not recommend this company.

Each doctor chooses which insurance plans to accept. Not a group thing. They apparently do not have the No Surprise Billing act applying to them. Doctors and PA's from the same office can choose to or not choose specific insurance plans. We went to one on our plan and could not get back to see her so saw the PA who apparently was not in the plan. Why ever ask for insurance in advance if you plan to never see if it applies. How about a disclaimer that their individual doctors have different insurance plans. So now we have a huge bill that is normally $20.