Speedy I ordered a new hot tub cover over the weekend which was a quick and easy process. The cover arrived later in the week and it looks AWESOME. It is made of much better materials than the original one that came with my hot tub. The cover clips were lost during shipping so when I contacted Beyondnice they offered to ship me replacement clips for free. The customer service person (Cynthia) was friendly and helpful. I am well pleased with my purchase and the cost was the lowest I found after much research. I would recommend this family owned company to anyone.

Non existant customer...do not buy from them. This is the worst company I have ever dealt with in terms of their customer service. They simply will not answer phones (I held for 1 hour!!!) return emails or communicate in any way whatsoever. Nor will they honor the discounts shown on the web site...Do not do business with company's who could care less about their customers and who treat them like a nuisance, not to be communicated with at all.

Cover is shipped in pieces, assembly is impossible. No customer support. The hot tub cover arrives in pieces, and must be assembled. The foam pieces don't fit inside the cover, even after heating it up to 90* to soften it. I had to destroy the foam to get it in. Because of this poor fit, there's lots of strain on the zipper, which broke immediately because it's brittle zinc. Customer service was useless. I'm left without a hot tub cover, and without $500. Here's my exchange with Customer service: Me: "I tried to in the foam pieces and zip it up, the pull tab on the zipper on the vinyl broke. When I put some twine through the zipper area where the pull tab broke off, the ensure zipper thing that combines the zipper broke off. Please help, this has been very frustrating" CS: " Sorry you are frustrated. As the instructions from the vinyl box explain, you cannot use the zipper to force close the vinyl. ...we test assemble every cover before we package it to insure it will assemble easily for our customers.If you will ship the vinyl back to us, we will repair or replace the zipper, and return it to you." Me: "If there's a note about that in the instructions (*note, there isn't), it's not where I could find it (see attached). Will you send a label, or am I expected to pay for shipping?" CS: "Customers would be responsible for shipping. Unfortunately we don't have different zipper options so we'd replace yours with the same type."

EXCELLENT PRODUCT BUT DO NOT BELIEVE… EXCELLENT PRODUCT BUT DO NOT BELIEVE THE "APPROXIMATIONS" GIVEN ON PRODUCTION Shortly after placing my order I received a very nice letter from the manufacturer which included "time frames" for the PRODUCTION and shipping. (I had also inquired about those timelines prior to placing my order). Unfortunately, I waited and waited and waited for my cover. (Like the rest of the county was the manufacturer having trouble getting employees???? Did they have a huge backlog of orders?) I was FINALLY notified it was going to be made and then I waited and waited again. I WOULD NOT HAVE ORDERED THIS EXCELLENT PRODUCT if I had know HOW LONG it would take. Attempts to contact the company, speak to someone or get a RETURN phone call were unsuccessful. I did get an email that it was "on the list to manufacture". So I just waited some more. It got to the point that I started to wonder if "I got scammed? Did they take my money and I don't get a cover?" At any rate I finally got this excellent product but if you have any time restrictions on needing a cover 9like the prior one was destroyed and your hot tub is open) this is NOT the place to go.........they are apparently all backed up on manufacturing.

Good experience I have owned a hot tub for years, but never bought a cover on-line. The last one I bought from the hot tub dealer cost a little more and I got less - less quality and less thickness. Beyond nice made the ordering very simple - it arrived on time and is working nicely as it should with our existing easy-lift device.