The Best Mental Health This is the best place for mental health care! I had a nightmarish experience with Talkiatry, I wouldn't wish that on my worst enemy. I didn't have to wait months for an appt, or get canceled 4 times due to my age. I got an appt right away, I like my doctor. I had a problem with a prescription at the pharmacy. I called MDlive, they were polite, caring and took care of it ASAP! I'm so happy. 5 Stars!

Rude and Not Helpful for Covid Tried this today to get advice for how to reduce the symptoms I'm experiencing due to Covid. The doctor was rude and assumed I was trying to get Paxlovid even though I did not bring up Paxlovid. He said, "you're not eligible for Paxlovid so I can't prescribe that" even though he did not ask any questions about preexisting conditions, etc. From what I understand anyone with depression, former smokers, etc. are eligible, but that is neither here nor there as I was not suggesting I take Paxlovid, just asking about over the counter remedies. I told him I had a headache and he said headache can be a symptom of meningitis so I should consider going to the ER! What??! Totally useless. It stressed me out more and didn't help at all. Guess I'll stick to Advil.

Not a scam, but couldn't help me. They couldn't treat me but after learning they refunded my money. I cant say more but I can say it wasnt a scam. I'd return if I needed treatment they offer.

Billing Issues Billing Issues, Customer Service Hard to Reach I'm giving more than one star because I found a therapist through MDLive that I absolutely love. Otherwise, their customer service has been very difficult for me to get a hold of, there have been several glitches that have happened during my calls, and they recently turned off a feature where I can message my therapist (what I usually do in order to set up scheduling.) My biggest issue with them right now is that last year there were 6 instances where my insurance paid what they were supposed to and I had a copay left to pay. I used a card I knew had funds and I authorized them to charge it for the copay amount. I made sure to check that the copay amount was right every time. This year, they told me suddenly that I had an outstanding balance of a large amount, and when I asked why, they told me to check to make sure my insurance paid their portion. My insurance company confirmed that their portion was paid for each of those dates that MDLive said I had an outstanding balance for. They tried to blame the insurance company first when that was clearly not what happened. Then I checked my statements. They had not charged most of the dates that they had told me I had a balance for, and on the days they did, they charged maybe half the amount. I had plenty of money in my account, I had authorized them to charge the card, and there was no reason that they should have only charged me half or none, just to turn around and say I owed. Now they won't allow me to schedule any more appointments with a therapist until this amount is paid, when I thought it had already been paid. They had given me no prior notice to this year. Needless to say, once I get this resolved, I'm likely to see if there is an alternate way I can see my therapist or to look for another therapist altogether.

Waste of money Paid for a visit with MDlive for a toothache because it’s Sunday and my doctor isn’t open and I can’t deal with the pain any longer. After waiting a little over an hour for the phone call and 80$ later the doctor tells me she cannot prescribe an antibiotic. All she could give me is ADVICE, which is free on the internet. I literally just flushed 80$ down the toilet.. I would never recommend this site.