Normand
GBTop notch product and service Our Alen Air Purifier suddenly stopped working after an electrical power surge. We called the company and a tech had us try several things to start it again. Nothing helped. He asked how long we had had it and we thought 5 years. He looked us up in their system and discovered it was 8 years old. After checking our information he told up to expect a replacement, after Independence Day. Amazingly it arrived today, less than a week from calling. Please understand this was still covered under the warranty, that the technician was extremely helpful and concerned and we have always been delighted with the unit's preformance. I highly recommend this company and their product.
Marilyn
GBThe experience was easy and the package arrived--a bit slow but there was not rush. No more to say
Robert
GBordercatcher The machine is to loud.I can not tell if it is helping.I trust it is.
Ben B, , florida
GBGreat but need battery backup My Alen filters, all four of them, are super and quiet. But with one second power blips common, we often find that the filters have been turned off and have to be manually turned on again. It would be ideal if they could incorporate just a few second backup to not not shut the machine down on a power blip.
Heather
GBExcellent product, especially for allergy sufferers I have bought 2 air purifiers over the past 7 years. I am able to control my allergies better with the air purifiers and have reduced how many sinus infections I have had over the years. I love the auto-ship feature with the filters. I know I'll get a new filter on a regular basis and I don't have to worry about ordering it myself.