First time prescriptions I do not have an American Express Card so I couldn’t charge a prescription and I tried to upload a check which didn’t work, so after much time trying I finally sent a voided check in the mail. In all it took a month and then I had to wait to get the prescription from London. There has to be a faster method, my cat could have died waiting for his asthma medicine. I did get a lot of customer service reps calling to ask me how it was going, but nobody seemed to be able to help me.

You guys provide a very welcome health… You guys provide a very welcome health service to me. My medication costs much more locally, so you save me a lot and I appreciate it! Dealing with you is made very simple via the internet. I recommend you to my friends and family.

Tracking updates not provided After 4 weeks since ship date still have not rcvd order and when I reached out was told no tracking number was available to me as I failed to select an added $10 fee when ordering. Was told to expect up to 4 more weeks. Overseas shipments can be expected to take some time but waiting up to 8 wks for meds with no clue as to actual arrival is not a good situation. Customer updates or tracking would ideally be the norm. Until I actually receive my order I can only give one star.

Universal Drug Store--My "Go To" Rx Company Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any issue I have; if I email, I get a thorough response usually in less than two days. I have recommended this company to many friends.

The price is great! The price is so much better than in the US and if I plan far enough ahead, I can get the product in time. Package arrived wrapped in plastic because I think that the post office here or on the way got it wet. Fortunately the patches are sealed in foil packets so I did not have to return the package for another one.