Jennifer Trevino and Matt Zarcone have… Jennifer Trevino and Matt Zarcone have been a great help with not only setting up my account but helping me with access to the websites and some technical support as well. Great company and great people. Thanks

So Many Promises Not Kept So many promises, not a single one kept. Wholesale Processing representatives promised we would not pay any fees -- that the fee is passed on to the customer (lie). Said there was a work around so a fee wasn't charged on a NC state inspection $13.60 charge (lie). Said they would set-up a prompt for online purchases that there would be a fee (lie) -- I was just told by customer service to increase what we charge by 4% -- that they don't set-up prompts to charge the 4% fee. I sent multiple emails to their riskteam email address the past few weeks and not a single response was received. I finally called them this morning and was told they hadn't received an email from me since April 4th (lie). I sent one April 5th, April 8th and April 16th, which I forwarded to the clientservices email. I truly regret switching to Wholesale Payments and will be filing a complaint with CFPB.

It was nice to be able to get through… It was nice to be able to get through to someone quickly. I spoke with a couple of people that helped me resolve a disputed claim, but I remember Jennifer assisted me with another chargeback question.

Southern Furniture Plus Southern Furniture Plus Lesley R made my experience great! She answered all my questions and provided with me everything I needed.

Jennifer had the answers to my… Jennifer had the answers to my questions. My business, Outer Banks Automotive, is big on customer service from a small "mom and pop" kind of shop. Thats what I receive any time I call Wholesale Payments