Mood made finding a therapist that fits… Mood made finding a therapist that fits with my goals easy. They also keep me accountable as far as continuing and following thru with appointments. Took the guess work out of looking for help, help instead came looking for me.

If you want a partner in managing your… If you want a partner in managing your mental health, Mood is a great option! Not your typical overpriced psych visit that feels both impersonal and almost like a sales pitch for big pharmaceutical, my Psy-NP took all of the allotted time to really dig in, show care, and make a plan to get to the root of the problem, and therefore resolution. No band aids for bullet wounds here. And if they cannot help, they will refer you to someone who can. If you've been hesitant, treat yourself to the gift of better mental clarity with Mood. I doubt you will be disappointed. Thanks Kristin!

So happy to have discovered Mood… So happy to have discovered Mood Health. I love both of my therapists (friendly, professional, easy to communicate with and they have great follow up). Doing therapy by Zoom is almost better than going into an office.

Positive experience My primary care doctor referred my to Mood because I was struggling with depression and reluctant to see a tradition psychiatrist. I had tried meds before and had little success. Right away, I preferred the privacy of meeting with her online. I felt like she did a great job of assessing my lifestyle and needs. She started me meds and it took several weeks before I started to feel better, but once we got the dosage right I felt like a different person. The fog had lifted.

Awful service, zero communication This will be rather long. I was referred by my GP to be screened for ADHD and treated for anxiety. I got an email from the company, asking me to call for an appt. The number given did not accept outside phone calls (?) and would not let me leave a message. I return emailed twice a couple of days apart before they called me to schedule the appointments. I believe I gave a debit card number to this person for some up front fee. After I was scheduled, I received several more automatically generated emails, some with questionnaires regarding my health. One email insisted they needed a credit card or I would have no appointment. I responded to the email that I felt very uncomfortable just giving them my credit card with no idea of what I would be charged. There was no reply, even though the email literally said to respond if I had questions. I looked further at the links on one of the emails, which explained that they were having trouble verifying insurance, so EITHER I could give them a credit card and pay the total "in network" cost up front - with NO MENTION of how much this was - or I would be billed the "out of network" cost. Or, I could cancel with no fee until this situation was resolved. I canceled. Immediately, I received an auto generated email from Mood Health, showing they had charged my debit card $95 for cancellation fees. I called their number, got an answering machine, left a message. Never got a call back I emailed, and I admit, it was an angry email, and got no immediate response to that. I called my bank and started an investigation into the charge. Then, I got a response to my email. The rep said I had signed a "financial document" that stated I had to pay a fee if I cancelled inside of 48 hours (I never signed anything) and that all of the appointment reminders had that information on them. He additionally added that I could reinstate the appointment and they would bill me afterwards - exactly the opposite of what the previous email said. I responded back to him with a copy/paste of the words on their own appointment reminders "there MAY be additional fees if you cancel in less than 48 hours" and added the exact email that said I would not be charged cancellation fees. I said "If you are telling me that I can still have my appointment tomorrow and my insurance will be billed, that is fine, but I am really unhappy with how all of this has gone down." There was no response until the next day, when I received an email stating I would be refunded and an offer to be put back on the schedule. I asked my GP for a different referral.