I am truly disappointed with Mood I am truly disappointed with Mood. I received numerous emails about my session. First, asking me questions about my insurance and assuring me that my insurance was accepted. After my initial session I received a charge and when I called all they said was well that's too bad and we are giving you a discounted rate. This is deceiving and not professional.

The communication from Mood Health was… The communication from Mood Health was extremely poor. It is impossible to call and talk to anyone. When I did receive a call back often times the person I spoke with knew nothing of my previous appointment. I met with a female psychiatrist who had a nasty nose ring hanging out of her nose. I couldn't even make myself look at her during our interaction. I found this very unprofessional.

I was referred to mood by my doctor… I was referred to mood by my doctor that was back in last summer of 23 and I had one appointment and I missed it. I never heard back from them. I tried to reach out. They never reached back and I never got the therapy that I needed and I’m still looking for a therapist and being that I’m on Medi-Cal I’m limited to my resources and I just feel that if this is a virtual therapy that they should try to reach out a little bit more to be able to try to help people Instead of not responding or if they did maybe it’s the wrong email but they have my phone number. They could’ve called many different ways to get in contact with me and they didn’t so it’s very displeasing when you’re out there trying to look for help.

Much progress after rocky start I had some frustration with contacting someone after my initial contact. It took over a month to find a female therapist and start sessions. However, now that I am having regular sessions it has been a game changer for my mental health. Of course a work in progress, but just getting help feels like progress. Thanks so much

I was nervous to start, but glad I did I was nervous to start medications or therapy, but knew I was struggling and needed help. The psychiatrist and therapist have been so understanding, kind, and helpful! My mindset has changed from being nervous, to feeling supported and having someone guide me through my journey to better mental health.