Impossible to cancel membership & crappy sevice I’ve been trying to cancel my membership for almost a week now and support keeps giving me the run around. They keep trying to charge my card when I paused my membership already and now the won’t cancel it at all. I had a terrible rude provider and would never recommend or use this online service again. Crappy service.

I was embarrassed to admit to my family… I was embarrassed to admit to my family that I had been struggling for a long time. They count on me to keep it together. After visiting the doctor I understand that not everyone struggles like I was; that I had a legitimate medical reason why everything seemed so difficult for me. She helped me sort out my diagnosis and get medication support that has helped me manage my symptoms and my life much better.

DO NOT SIGN UP!!! IF YOU WANNA BE DONE... I am writing to share a concerning experience I recently had with DONE, which I believe warrants public attention. Upon registering with the company two days ago, I encountered several unexpected financial charges that were not transparently disclosed during the sign-up process. Specifically, I was charged a $199 membership fee that was not clearly mentioned at any point prior to the transaction. Additionally, my initial appointment wa canceled, and I was subsequently billed a $99 "reschedule" fee. Moreover, the customer service provided was highly unsatisfactory. During an interaction with one of their representatives, I felt belittled and disrespected, akin to how one might speak to a young child. This experience has led me to decide against using their services in the future, to the extent that I would prefer paying triple the price for a competitor’s services rather than continuing with DONE... Given these circumstances, I strongly advise others to consider this information and exercise caution before signing up with DONE. I am also in the process of reporting this issue to the relevant people... To save them the grief and stress of dealing with these money-hungry people.

Easy to get assistance Easy to get assistance. Quick responses. Great provider!

Very intermittent results when getting… Very intermittent results when getting my prescription renewed. I am now at a week since I requested a renewal and will be contacting the FTC. This is the third time this has happened. Customer support is basically non existent, and the company is woefully understaffed. Edit as of 5/1/24: I had followed the advice of previous 'Done' responses and had an appointment through the critical care team or whatever. My appointment caller was 15 minutes late, and I couldn't hear. I received the same phone call from 415-671-2165 with a Chinese caller ID name. You are not able to return calls from this number. This company just needs to call it quits. It is quite sad and very abusive.