Removed my membership I told these clowns to delete my credit card because they couldn't stop freaking charging it and they removed my PAID MEMBERSHIP AND CANCELED MY APPOINTMENT YET AGAIN! Edit: Doesn't seem like these canned responses are doing any good. Shocking to see done more preoccupied with submitting fake reviews instead of resolving all these complaints for good.

WORST Experience Ever. I'm not one to leave bad reviews but if I could give this company negative stars I would. Done is a scam. They tried to charge $500 dollars to my account before I even got a prescription or had a consultation. Then, I asked for my account to be canceled and I was assured it was, until MONTHS later I got texts and emails saying they were trying to charge my account again. Do not trust this company. Run.

My clinician is very compassionate and… My clinician is very compassionate and helpful. She informs me of everything I need to know and shows care and concern for my well being

The last request for a refill and… The last request for a refill and dosage change was easy and Sunny responded very fast. The prescription was filled promptly by the new pharmacy.

Very intermittent results when getting… Very intermittent results when getting my prescription renewed. I am now at a week since I requested a renewal and will be contacting the FTC. This is the third time this has happened. Customer support is basically non existent, and the company is woefully understaffed. Edit as of 5/1/24: I had followed the advice of previous 'Done' responses and had an appointment through the critical care team or whatever. My appointment caller was 15 minutes late, and I couldn't hear. I received the same phone call from 415-671-2165 with a Chinese caller ID name. You are not able to return calls from this number. This company just needs to call it quits. It is quite sad and very abusive.