I went to Stanton om Madison Ave I went to Stanton om Madison Ave in Fair Oaks with my own frame just to get a plain sunglass lens, no prescription. After filling out the paperwork and paying for this I was told the glasses would be ready in 2 weeks but they always come early. I started checking on the status about the 14th of March, getting a recorded message saying they would be ready on the 20th. That makes it 3 weeks, definitely not early. Today I once again called and I was transferred to a live person in some foreign coumtry. He put me on hold to check on my glasses because there was no info on the computer. When he came back he said they would be ready on the 25th. I asked why and he said that is what he was told and was there anything else he could do for me. I will never use Stanton Optical again. The customer service is very poor.

Highly Satisfied We have purchased glasses for several years from Stanton Optical in Boca Raton, Florida. Our recent purchases were excellent, due to the expert and friendly assistance provided by Francesca. She made the experience both enjoyable and economical. This store has never been so well staffed. Thank you Francesca. Roy and Diane McCarty Delray Beach, Florida

Excellent Customer Service ! Had the best customer service here. The store is under new management and the manager Bre was so very nice, knowledgeable and professional in helping me and my spouse getting our glasses and getting them fitted for us !! Definitely will be going there again next year ! Thank you Bre and your staff ! Gastonia NC

Good service pained by awful prices, and worse policies. Youre undoubtedly overpaying for your eyeglasses and or contacts. And if you wish to return them for your $300 back, a manager must be present, which isnt stated on the receipt, nor do they tell you during your purchase. Not only will you not be paid timely, you’ll be sent a check regardless of if you paid cash, or debit. Please do not give them your business

Terrible. Shop elsewhere. I’ve had 5 pairs of glasses re-lensed by Stanton over the last 3 years, and until recently they were all good. But they’ve recently changed labs and hired all new store staff, and the result is terrible. The last set of lenses had to be redone 3 times, and finally they gave up and refunded my purchase. The new lab is unreliable - the store staff admit the lab staff is all new and inexperienced. The store staff is completely incompetent, making repeated observable errors. It is as if Stanton has abandoned any staff training and is hiring anyone willing to work. They’ve lost my business, and I recommend shopping for glasses elsewhere.