All of my experience with RR have been… All of my experience with RR have been a struggle. They don't check on equipment at all. So, then the equipment fails and the after-hour line when you call for help does work. The tech has not given us a call back I have called the office (after office line) @ this time 4 times no response.

Talk to my insurer! They’re having trouble billing me (insurance problem) and I’m getting multiple letters of past due balance every week, phone calls, emails... when you’ve been told by insurance you wouldn’t be paying anything out of pocket, past due balances are frustrating. To add, the billing department as a whole isn’t particularly knowledgeable or helpful. I guess that’s where the bulk of my rating is coming from. I’m helping you try to get money and... too much I’ll update if things change in a surprising way. Edit: Nothing has improved. I’m having my insurer tell me over and over, I’m covered, they haven’t billed us... then they billed them... and they still keep demanding I pay for ... it’s convoluted. Just know that when they say “free”, they mean “well send it to collections if you don’t pay.” Again, I’ll update if anything surprising happens.

Changing providers My Sim card results were not sent in a timely fashion for my health care provider to view so I switched companies. I am trying the nasal pillow instead of the mask used prior, so needed a bit of hands on fitting. I asked a few questions about care which were answered knowledgeably.

My experience with RR is not great My experience with RR is not great. They always try to add expensive things of no value to you to your order, for instance twice they added $100plus cushions to my order of a new breathing mask, but could not even provide any information on how to use these cushions, even though I asked for it several times. A total waste of money. At other times they added other things equally useless. Their air filters (squares of area about 1 x 2 inches) for the air intake of the breathing machine at $6/filter are an outrage of overpricing. I stay only because of the hassle of getting the prescriptions you need to get a new provider.

Complaint CPAP machine with… The company sent the CPAP machine with the wrong mask. I explained to the technician who set up the equipment. When I called to get the correct mask, because I never heard from them, the rep said it was beyond their thirty day return policy. Even though the policy was never explained to me, she was having none of it. Policy was policy, and that was final. After several more minutes of trying to get her to understand, she abruptly hug up the phone on me. Aetna, my insurance company, is now fully engaged with this company and getting the problem resolved. Customer service and professionalism is at Zero for this company.