Changing providers My Sim card results were not sent in a timely fashion for my health care provider to view so I switched companies. I am trying the nasal pillow instead of the mask used prior, so needed a bit of hands on fitting. I asked a few questions about care which were answered knowledgeably.

UNACCEPTABLE DIRECTIONS & FEEDBACK The “cPac” equipment was very imposing. The instructions provided by the Instructor were not. Going through how you put it on ONCE doesn’t make you confident you are doing it trght. BigBrother looking over your shoulder doesn’t explain if they know either. But the worst of it is that there are no printed instructions,explanations & people you can just call if you have questions. I will complain to my DR.

Reliable Lives Up to Their Name Reliable has been my CPAP provider for 10 years. They are simply a great, local company that provides *exceptional* service. Anytime I call for supplies, I talk to a live human in 1-2 minutes that knows what I am looking for. Anytime I call with a billing question, they are very helpful and know the details of insurance reimbursement. It's a very nice, professional group of people. I hope they remain in business for a long time!!!

Where can I start Where can I start? From start they never read the full report given by doctor so got my info for Medicare ins. wrong. Turned into tug of war with billing, it took pres. of company to get on phone and finally apologized for there mistake. But billing dept still kept sending bills. Not so great with supply service either. Could not wait for one year contract to end! Goodbye Not so Reliable Respiratory!

probably should give a little better… probably should give a little better score.the things that could be better is my fault anyway.i needed replacement parts filters for a long time but have trouble making phone calls due to depression.wish they had a system where they would notice if someone hasn't kept up and may be in need.