Unfortunately my understanding of the… Unfortunately my understanding of the product did not align with the actual. After email conversations with customer support I received a full refund. The support team were very quick to respond to my correspondence. Treated my concerns in a polite professional manner. My congratulations to Klinio team. It is rare in this day of electronic purchasing etc to receive good old fashioned service.

Customer service was 100% perfect I had a small issue and customer support helped immediately without any fuss. Couldn’t have asked for more.

Return policy NOT GOOD, app is mediocre If you have an eating disorder, be CAREFUL - this can potentially be triggering. ALSO be aware that their current refund policy is 24 HOURS, not 30 days!!! I was lucky enough to get a partial refund - but as someone on disability benefits, it is a damned shame that their policies didn't allow for that kind of support. I will not recommend this to others until they update that. This app is NOT bariatric supportive - the calorie counts are too high, the food search database is sadly lacking, there is no desktop version as yet.

Not user friendly I found the app not user friendly. and asked for a refund. I contacted them and was told sorry but I could only get a refund with in 24hrs of purchase. I told them that is unrealistic, you have to give people time to learn and understand the app. Was told sorry that's their terms. I can tell you I'm very dissappointed in Kilnio, people struggle with diabetes and weight, and they certaintly take advanatage of your need. Im 66 yrs old and just didn't understand this app at all. Don't waste your time or money Sally I am responding to your reply on this review. I have also reach out to you CS. Would just like a refund 4-8-24 Monday

Useless app Everything is wrong with this app. Thank goodness I don't have diabetes. First of all but enough different as I can't see this app helping in that respect at all. Doesn't with with enough fitness trackers, and all of their numbers are off on calories burned for activities (way too high) and same for food consumed. Not enough ways to report foods consumed (uses mostly ounces( and gives inaccurate values for those. Basically useless. I went back to paper and keeping track on my own. If I were to eat what they are recommending based on my activity and eating patterns I would be gaining weight. I cancelled my subscription but as I paid for six months, there is no refund, I just can continue to use something that's a waste of my time. Don't waste your time or money, ANY other app is better than this. Going back to my simple runmefit app which connects with my fitness tracker and keeps track of all my numbers. I started using three weeks ago and it doesn't even accurately reflect the days you log your information. Very unhelpful/unfriendly user app 😡