They have supplied my catheters for 8 years They have supplied my catheters for years with no problem. This last order there was a problem and Laura(the person who manages my account) called to inform me right away that Medicare was not going to cover due to some audit. She gave me my options and even looked into other ways to work around the problem. She knew that I was distressed about the issue and sent me out multiple different products for me to try. She went out of her way for me and they really offer their clients great support.

Great customer service! Thankfully I was rescued by Lara at Patient Care Medical from another supplier who did not have my best interests at heart. I am a Medicare patient, was having trouble with infections and was caught short on supplies. Lara couldn't have been more helpful. She really went to bat for me in obtaining samples and setting me up with a much better infection-preventing product. She's knowledgable, responsive and her communication with my doctor's office was great. I am very happy to have made the switch to Patient Care Medical.

Lara at Patient Care Medical truly took the stress out of ordering catheters Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She’s the first person in two years that explained why our current catheters aren't working for us. She’s a pleasure to communicate with in writing and over the phone. Patient Care Medical shines with gems like her on their staff . Thanks again!

Thanks So Much! I have always said that I appreciate this company and the last few months have been so much better! Keeping in touch via email is easier for me and I still like having a record of any conversation with folks who work there. I also very much appreciate the man who reached out to me. I am so thankful to have an opportunity to get my catheter supplies and to finally being infection free since I started using this company's products! Thanks, Teresa Freeman

When I returned from my urologist's… When I returned from my urologist's office after reviewing results and outcome of my recent surgery there was already a message on our answering machine from Ms. Washington at Patient Care Medical. She visited me the same day with samples and all the answers to my concerns and questions were answered. I am so happy my urologist referred me to Ms. Washington and this company. The catheters (and the one I am choosing) are easy to use, top quality, and safe. The best part of the experience is that Ms. Washington is a caring professional representative. I look forward to a long relationship with this company knowing I am in good hands with a great company, and more importantly a great representative.