Run far away - fraudulent business practices. I had an eye exam two and a half months ago and they refuse to send me my contacts prescription. I have never had a perscripton held hostage before. But I've been in the store every week; had my contacts company call with requests multipke times; and submitted online requests. I paid for my exam and script and they have yet to deliver. Thats not just unethical. Its fraud.

Subpar service. The customer and service at this company are simply aweful. My daughter had an eye exam at the Costo Boston Heights, Ohio location in December 2023. The day after her exam they told her they were no longer at that location and she would have to drive over an 1 1/2 hours to come back and have her contact lense fitting. She has been wearing contacts for over 6 years and never had to return to the office for a fitting. When we told them we could not make the drive to the other location they had no resolution. I have contacted this company over 6x requesting reimbursement for the contact lense portion of the exam with no return calls or resolution. The customer service during the exam was subpar as well. I would not suggest using this company. Not high quality medical care and no customer services.

The worst customer service in getting… The worst customer service in getting my contact I have ever experienced. I have been with Sam’s Club optical for over 15 years and I have never had the difficulty I have had and getting my contacts up until now.

First off I will give credit to the… First off I will give credit to the location I went to, great staff and very friendly. My good experience ended there, I went back a week later to get my prescription and the company had been removed from the site and replaced ( this did not bother me it happens ). I was told by the new company they were not sure how to contact the company for a copy of my medical records. I left and realized I had received an email letting me know I could retrieve my records through an email request to the address MedicalRecords @ for2020now.com( the review does not allow email so minus the spaces) . I emailed the provided email (double checked my inbox it was sent) never to receive a response. At this point I looked up the company online and requested through their online portal a copy of my records at the website for2020now . I was sent a link to a corrupt webpage (501 error). I want to be specific because the company looks to refute all poor claims by pushing the experience on the site where the appointment was done. My experience there was great, the inability to gain access to the record and prescription I paid for. The inability to answer emails or requests properly shows a level of disfunction that is not confidence inspiring. Companies concept is great, I hope someone else can do it better. I’m addition … in the review reply they insist again the location is at fault. Or at least imply by the insistence of it being mentioned. It was in Mooresville, nc on 03/10/2023…

WORST PLACE EVER During the exam, my lenses became fogged up to the point I couldn't see thru them. Optometrist kept on going as if everything was normal until I literally got up and walked outside to get the worker back inside the store. He was on his cell phone outside the double doors. I asked him to clean the lenses, and I am convinced this tainted my final prescription. Instead of giving me another exam, I e been ignored since January!! I was told I would receive a phone call when the contacts came in so I could do a fitting. I NEVER GOT THE CALL!! So I came into the store this morning, and sat there for 35 minutes being ignored.. You tell me 20/20, what TF am I supposed to do to get my ŒQ1 ordered??!glasses prescription