WORST PLACE EVER During the exam, my lenses became fogged up to the point I couldn't see thru them. Optometrist kept on going as if everything was normal until I literally got up and walked outside to get the worker back inside the store. He was on his cell phone outside the double doors. I asked him to clean the lenses, and I am convinced this tainted my final prescription. Instead of giving me another exam, I e been ignored since January!! I was told I would receive a phone call when the contacts came in so I could do a fitting. I NEVER GOT THE CALL!! So I came into the store this morning, and sat there for 35 minutes being ignored.. You tell me 20/20, what TF am I supposed to do to get my ŒQ1 ordered??!glasses prescription

Customer Concerns I scheduled my son's eye exam appointment at 20/20NOW in the Costco at Boston Heights Ohio office. However, I encountered several issues: 1. There was only one person present in the office. 2. They charged us upfront instead of attempting to process our insurance first. 3. Despite my request for the bill to submit to our insurance, they repeatedly sent me the prescription instead. 4. When I visited the office later, it was permanently closed without any indication of relocation. Costco staff informed me that they relocated to Costco at Canton Ohio. Overall, I found this company to be highly unprofessional, and we have no intention of returning there in the future.

Poor customer service I had an appointment. Drove across town to find out that the store was closed several hours earlier due to an emergency and no one bothered to call or email me. Waste of time. Find a real clinic to use.

Poor eye exam I paid to have my eye exam. Which after I got.my glasses I find out they are 50%off had to pay for a 2nd eye exam and have new glasses done asked for a refund do to there where so off and I felt I had to pay again for the correct prescription. It was the prescription that your doctor did that was 50 percent off. He also claimed I had to go to a specialist because of something wrong went to my regular eye doctor and they looked at your prescription and the right one which was 50 % off to what my eyes are. The place I had do my glasses where nice enough to redo my new prescription that is correct. So I asked for a refund they say they will call and talk to me about it. But they have ghosted me. I was there on Saturday the 7th 9f October when I got there they said the technician went home sick but that they still do my eye exam. They could have called me It was at durham north carolina. I broke my glasses I live in minnesota so I went to eyemart express but I now find out that 2020now is who you pay for the eye exam. I know 2020now took out the payment I was talking to eyemart in North Carolina Durham. In minnesota I went to my regular eye doctor who I had to pay. I dont know the doctor who did it. But I know that you took out the money for the eye exam. I have been waiting since early November for you to contact me. And you have ghosted me. So if you want to you can call me.

Perfect Partner in Eye Care 2020 Now has been an amazing partner for me as we work to deliver the highest quality care available to our patients. While we work to "figure it out", 2020 Now continues to serve us and always keeps their promises. Highly Recommended!