Purchase a Resmed Travel Mini Travel… Purchase a Resmed Travel Mini Travel Case from The CPAP Shop. When it arrived, I noticed it was too small for what I hoped for and kindly requested an RMA to return this item for a refund? Was quickly dismissed and told that this was not applicable for return? It is brand new in the box? The CPAP Shop will not accept this return! Will no longer shop here for my supplies…

Very diligent and thorough Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I subsequently ordered arrived less than one week later. Excellent customer service. Email frequency could be less, however.

Horrible Company Never order from theses joker's. They so say that they can't cancel a order right after it was placed and now they what to change me a restocking fee. NEVER ORDER FROM THEM!

Disappointing Experience I am extremely disappointed with the service provided by thecpapshop.com. Despite their claims of a seamless process, my experience has been far from it. Firstly, their response time to emails is unacceptably slow, leaving customers waiting for days for a reply. Additionally, their assistance with RX issues, even with prior approval, is lacking. What's worse is their aggressive email marketing, bombarding my inbox with six advertisements in just the past two days. Dealing with sleep apnea and other health issues is challenging enough without having to wait nearly a month for a company that eagerly accepted payment on day one. I can only hope that I receive the unit I ordered at this point. However, based on this experience, I will never consider doing business with them again.

Lied about machine being In-Stock They will sell you machines that are not in stock. Site doesn't reflect true stock status