Choose another vendor! The order was made for two brakes ( a left and right)for a knee scooter. The package arrived 6 days later (I paid for expedited delivery which was 2-4 days) with only the left brake! The packing slip was missing and there was no notice regarding the right brake missing. I emailed customer service - there is no way to call and did not get a response 4 3 days. The response I got was that the right brake was out of stock. Funny I got charged for both BEFORE the shipment left the warehouse. As part of the response they claimed that the right brake was back in stock. It took another 2 days to get the package sent out of the warehouse. In summary extremely poor processes, awful customer service and probably the worst e-commerce experience ever. If you have an alternative vendor - use not HME Medical Shop!

Ordered wheels for mobility scooter Ordered wheels for mobility scooter. Promptly delivered and exactly as described

Just had the best Customer Service… Just had the best Customer Service Experience with a gentleman named Mike. We received incorrect part in error but he made the entire return process so easy including emailing us the return label! Plus he immediately ordered us the correct part without recharging our credit card! I own my own business-we keep a sign posted that reads: "A customer doesn't remember the problem as much as they remember how the problem was solved".. I will remember HME Medical Shop for their great Customer Service! Thank you Mike!

This company has awful customer service! I recently ordered a small part for a rollator. I needed and ordered only 1 part. HME, for some reason, processed and charged me for 2 pieces. I immediately reached out to them to correct the order before shipping, but got no response. Sure enough, I received 2 pieces. I’ve asked for a return authorization and refund of the 1 piece I didn’t need. So far, nothing!! I would recommend NOT doing business with this company.

Bad Customer Service We ordered a replacement seat for our wheelchair and the good news was that it came quickly. The bad news is it’s the wrong size. We have reached out several times to customer service and they will NOT respond. Thanks but NO thanks