1.Reaching the customer service rep who… 1.Reaching the customer service rep who took time to try to resolve the trouble and come up with practical ideas made me feel supported.. 2. Hearing that the customer service rep would try to resolve things after our call as well. 3. Hearing back from the rep with a potential solution THANK you

very good experience The Innovo representative was very helpful, informed and cheerful. She double checked my address, since I had used a different one the last time I ordered. This was helpful, since the old one is the one I really prefer to use. I had a question about what I was ordering and she had the answer I needed.

Ray was very helpful and very knowledgeable Ray was very helpful and thorough in helping me determine what the issue with my shorts might be. With that, he was able to determine they should be replaced with a new pair of a different size to hopefully resolve the issue I am having. Ray is very pleasant and I was pleased to speak with him over this matter. He is also very knowledgeable. Kudos to Ray! My fingers are crossed this will solve my issue and I can get the treatments I need to control if not resolve my situation. Thank you Ray!

I am being charged by affirm even… I am being charged by affirm even though I returned my shorts. I’ve been calling for 2 days and the phone line is busy

Product arrived even earlier than… Product arrived even earlier than expected. It's packaged nicely and comes with a detailed instruction booklet. Everything was easy to understand and put together. I already notice a difference after just 8 days. So happy I finally decided to try this.