A bit of insentivity I am really upset about this. I ordered a medical alert device a week ago, was anticipating its arrival, and discover today that you've been contacting me by email (at least 2x) to alert me to the need to docusign the policy. How many times would you have emailed me before picking up the phone and calling? Do you realize that a good portion of your clintelle are seniors? I had actually been scheduled to be out of town next week; I'm glad that was canceled and that I will be here to accept delivery of my device. I'm just really disappointed. You accepted my money. You could easily have tied this into the call I have to make for activiation.

My Experience with Lifeline My representative, Thomas, was very well informed on the company and, in turn, explained everything in detail to me so I understood all aspects of the system. He answered every question I asked and was very thorough in his answer. I felt comfortable and at ease during this process. I am anxious to set up the system so I can feel safe in my own home and get myself back to my normal life inside and outside my house. My stroke, even though a mild one, made me realize that I have to reach out for help in order to live my life safe. I truly appreciate Aetna and all fantastic benefits they provide. So helpful to senior citizens. Thanks again and bless you.

I think the rep got aggravated at me I think the rep got aggravated at me. Sorry

This company has been so great This company has been so great - I purchased this plan through an AMAC promotion and we have had several times where it came in handy - the last was the most crucial. My elderly mother's sugar dropped to 23 and because of the alert the paramedics were able to come into the house and save her. We are so grateful! I live a distance from her and having this service gives me a peace of mind.

GReat service Took quite a while to get to site and phone # and to find out if my insurance covered purchase. Once all of that was done, Tom was an excellent customer service representative!