Zero customer support Zero customer support. Unless you call repeated automated responses stating they have received your request support. There's no way to contact your prescriber if there's a medication issue. Prepare to go without help for days or weeks. You can also wait on hold for hours if that's your thing, but even then your issue will go unresolved.

This service has been terrible This service has been terrible. It has been 2 weeks and I have spent $600 and was diagnosed with ADHD through them and have proof of an ADHD diagnosis from many years aho and I was even prescribed medication for this ADHD many years ago and they have still not gave me any medication at all. This whole process has been very troublesome and has made me very upset and frustrated and just overall sad and disappointed.

Super Unethical Company They ran an ad in Feb for a deep discount ($99 instead of $179) and indicated that the discount was a rare thing - so I paid full price to sign up for their assessment - WHICH I DID NOT NEED SINCE I ALREADY HAD A DIAGNOSIS - and then the same ad ran again in March. I very politely emailed and asked for a refund due to the confusion etc. and received a response saying "thank you for reaching out as we are always looking for ways to improve customer experience but we are not able to refund you" - which is such ridiculous language as you are ABLE to do whatever you want. Business practices that are un-empathetic, un-kind, and un-compassionate. Also, in that assessment I carefully detailed my medication dosage and how long I have been taking it and explained I am only looking for a new provider due to moving...and still, when I had my appointment ($199) I was told by the provider that she would not prescribe the same dose and would only prescribe a significant decrease, with a goal of decreasing more. So now I am out $378 and still don't have a prescription. It's so hard to move and get an ADHD prescription - you almost have to start all over, which is exhausting for people who are often already quite exhausted. Clearly they are not really thinking about their literal client base with their policies.

The testing was thorough and accurate The testing was thorough and accurate. I feel like it went into a lot of detail. However, I was under the impression that this would give me a diagnosis but my psychiatrist said that it was not so I still had to pay a bunch of money for testing locally that would give a diagnosis. This was not clearly stated on the website. Because of this and still needing more testing to confirm I paid a whole lot of money to take a test that did me no good.

Dr Santiago was excellent Dr Santiago was excellent. She clearly listened to what I was trying to say and helped me to figure out a treatment plan that works for me. The whole website & portal is clear and easy to use. The pricing and restrictions are transparent and that too means I'm more trusting of the site