Dont Wast Your Time This is by far the worst experience I have ever had with a pharmacy. My company offers Winfertility as a benefit for individuals that have exhausted the insurance options. Needless to say this is why I chose this company. I was under the impression that it would be my best option and it turned out to be the worst. I have been trying to track down the status of my order since Thursday (right before the holiday weekend). I stressed the importance and my request was disregarded. I am truly disappointed that even after receiving multiple calls and emails since Thursday May 23rd no one from Winfertility or The Participating Pharmacy (I was nice to not disclose the name at this time) has contacted me.

Former employee Former employee - Great nurses, IT dept and customer service team. Company does a wonderful job helping patients. BUT - Director of nursing - Depends on who you talk with! FL and CT (where WIN is based) are 'work at will' states. But still does not excuse the Director from firing, with NO warning, NO explanation until I pushed for it. She stated she had no time to talk about it and should have been in a meeting instead of the call (then PLAN better!!!!). Something about taking a different direction, blah blah - All BS!!! Lost health insurance the NEXT DAY-They planned that well! And this is after working there 4 years. No working with employees for them. They frown upon verbalizing yourself, and watch out if you ask a question, crisis!!! HR is horrible. Not allowed to suggest ways to improve their processes, no transparency, lots of secrecy. No room for advancement. One RN Mgr and one RN Supervisor quit within 1 week of each other a few months ago-Nobody really knows why, but both got better jobs!!! Lots of current employees are shocked and angry with how it occurred and the behavior of the Director, also scared for their own jobs. Good luck to all potential employees!

I would give this 0 star if I could I would give this 0 star if I could. They can't even locate me in the system to start with when my insurance and company's insurance plan clearly states that Winfertility should come with my medical insurance. I called and they just said oh we'll escalate to another team to look into why and will get back to you within 2, 3 days and I never heard back. I had to call my insurnace again who reached out to them again and they still haven't looked into it. Like what is there for you guys to do when it's that hard for you to find your patients.

I had high hopes I had to cancel my fresh transfer due to OHSS and decided to pay on my own because I never received the support that was promised. I called early in my cycle to get a refill on one of the RX and was left on hold for 10 mins. Not sure why this happened but after that I had my Doctor send it to another pharmacy which was actually cheaper than the pharmacy you use. No one ever even called me to see if I still needed the RX or for any "support" through this process and I only chose this program for that reason. Disappointed

I had to call several times to make… Med delivery problems I had to call several times to make sure that the medicine was delivered when I needed it - received partial deliveries essentially completing order one day later than originally agreed upon. One day is not a long time but the hassle in a time sensitive process was too much for me