horrible customer service I did the full payment almost 2 weeks ago and heard back from their customer service. I emailed asking about if/what I need to finish in order to get my recommendation and I haven’t heard back from anyone. 2 emails and a few phone calls saying to email them and nothing. I really wanted to give this company a chance, but not hearing from them after reaching out multiple times is frustrating when I just wanted to get some help.

Good service first, then ignore Good service in the beginning, once you've paid. But on my second month, after numerous tries to get a refill never get any reply from this provider. They only have a single email for everything, no phone number, live chat etc. Missing my prescription drugs and have to go elsewhere and do it all over again Very disappointed and don't recommend to deal with.

No Response to Emails, Can't Pick Up Medication I'm disappointed because I really wanted this to work. I submitted a consultation and paid the fee. As promised, within 24 hours one of the dermatologists Dr. Chacon emailed me a treatment plan and sent the rx to my pharmacy. That's when the problem began. The pharmacy needed her approval for a 90-day supply of one medication. After a few days, the med still wasn't approved, so I replied to Dr. Chacon's email and let her know (the treatment plan says I can reply directly to the email). After a few days, still no response so I emailed careteam at docbright.com to request some help. Still no response. I haven't been able to pick up the meds that are available because it would void the money back guarantee. I wanted to warn others about my poor experience with DocBright.

My experience with submitting my photos… My experience with submitting my photos and request for help seemed daunting are first, maybe a bit humiliating, but the site made this process actually quite easy and benign. The doctor was extremely thorough and kind, and I loved that he followed up with me with a very detailed and helpful email considering my treatment plan. Follow up: three weeks in, and I have found the Dr. and staff to still be very helpful via email and phone. I feel very safe and definitely looked after here.

This was an awesome experience This was an awesome experience. Personally had Dr Mitchell Mandel from NY. He was extremely knowledgeable, thorough, and very available for questions. In the end he addressed all of my concerns and did so with wonderful bedside manner. I’m personally a nurse and thoroughly researched my situation, and even then he asked all the right questions and unearthed concerns I wasn’t even aware of. Overall great experience.