This is the worst customer service This is the worst customer service I have ever experienced. Their vaporizer does not work. And all the great reviews shown are lies put out by the company itself. You cannot trust them or their inferior product

very very slow shipping ordering from… very very slow shipping ordering from there website - if you order any product with expedited shipping thinking its going to come any time soon - its probably going to take alot longer that you thought or the expected shipping says. Horrible website & horrible customer service. Im not even sure if my products are going to get delivered at all at this point. Seeing it as a loss of a few hundred usd at the moment. Historically great products except the DaVinci iq2 charging port can break easily. Order in person if you can.

HAD TO DISPUTE WITH BANK never heard from them after placing my order. SCAM. never shipped, no customer service or any way to reach them. DO NOT BUY. has been a full month of radio silence: this company will take your money and run, and you’ll never receive your purchase or here from them again. this company is literally out here perpetuating fraud. don’t believe their BS disclaimers on the site about being patient with their shipping requirements, it is just a lie to trick you into giving them money for a product they are not actually going to send you.

This company ruined my product which… This company ruined my product which was reported to them and they refused to remedy the situation which is their fault. The customer 'support' dept. is useless especially that Sammy with his rotten attitude and dismissive chatters. Should have seen this earlier due to the other results to consider what runs this business. Will go to their competition from now on. The 1 star rating is too High!

DaVinci IQ/micro/ascent SUCK The davinci IQ is just -100 IQ (very stupid) my battery died after not using it for many months, I changed it but the battery gate won't close, it just keeps opening by itself and it doesn't lock, also it gets stuck easily and gets too hot. Also I have the ascent and it just gets stuck all the time too... VERY BAD VAPORIZERS WITH PRETENTIOUS NAMES AND INFLATED PRICES