Zero stars for customer service...Avoid! Company will NEVER reply to multiple attempts at activating a warranty claim. I've purchased twice from them and when my Slick unit died after about 20 uses and well within the 1-year warranty period, they have ghosted me. Their claim that "Once your inquiry has been made, one of our certified team members will begin working on your ticket. We strive to address all claims in a timely fashion" is a complete joke! You will never get a response. It seems to be a corporate decision made fairly recently as the spate of bad reviews would indicate. They currently have a grade of F with the Better Business Bureau. In a crowded vaporizer marketplace, you don't need to put up with horrible service...look elsewhere. Spread the word and let's put these suckers out of business. Caveat emptor.

DO NOT BUY FROM THIS COMPANY! Ordered a $159.00 item off their website total of $180 after tax an shipping fees. I received an email at time of purchase saying they received my order. After 2 days I emailed to ask if my order had been processed an shipped as I haven't received any other notification from them. It's been over a week and zero response. I'll stop payment and report to the BBB.

V5Nano is a good vaporizer V5Nano is a good vaporizer, the problem is spare parts, I bought a spare mouthpiece that is narrower than the original and therefore does not want to hold, just turn the vaporizer and the glass will fall out. The original mouthpiece cannot be obtained.

Customer service could be improved, but . . . I agree with the previous reviewer; interesting products let down by frustratingly slow customer service. I've been waiting nearly a month to get a V5 Nano repaired under warranty . . . and I'm still waiting for them to authorise the repair. If the repair IS finally authorised, there will be another wait for the repair itself. Overall disappointed. Edit: Flowermate acknowledged that there was a failing in customer service and sent a new replacement product. I believe this warrants an increase from my original 3-star rating to at least a 4

Rusted Vape Vape is rusting, followed all user guides/instructions. Customer service is non responsive, would never-ever purchase from again.