Was an awesome place at the start and… Was an awesome place at the start and then they just got messy didn't get my full order emailed and called finally got ahold of someone then they said they were gonna correct it been almost 2 months I haven't received my credit nor the remaining order

ZERO STARS I don't normally go out of my way to even write reviews or complain, but this website is THAT SHADY. If I could rate zero stars, I would - for ZERO customer service. Tried to place several hefty orders with this company, and had issues every single time. My first order was never even processed. The other orders took two weeks just to process, and another two weeks to ship. I tried to get in contact with Vape in the Box via phone & "customer support" email, SEVERAL TIMES, and never got a single response. I will never give Vape in the Box my business again. Do not recommend at all!

I have ordered thousands of dollars… I have ordered thousands of dollars worth of items from them multiple times. The first 2 or 3 orders went smooth and fine. The most recent orders have been awful. The items take over a week to even ship from them even if you pay for the 4 day shipping. The products are not even in stock half the time but their website says differently. The customer service does not much of an understanding to the urgency of people getting there items. If you need your items on time this is not the place to ever order from.

Customer Service is non existent but orders do work Everything works fine until you go to contact customer service. I’ve made 3 orders from Vapeinthebox. Shipping was a little slow but I can accept that as long as the package is on its way. 3/3 orders were delivered with everything I order in the box(as long as they had it in stock) however with my last order I wanted to cancel it right after I placed the order. This is where the lack of customer service ruined my future with them. I reached out through their website message page, emailed sales at vapeinthebox, and called (424)233-0213 all without reaching anyone. I just wanted to cancel my order, the order ends up going through and I am charged the $500. A few days later the package is delivered to my billing address, not my shipping address. Luckily I still had access to my old apartment and that my girlfriend stumbled upon the package. Now I’ve been attempting to make a return and fill out their illusive RMA form but I’m just going to end up returning the package to sender with all of my information. Will update in the future. Update: Got in contact with someone at Vapeinthebox who took care of me and gave me a refund minus a fee (fine with me), after multiple orders I can say be careful with your business with this company but that said you can get exactly what you order and in a reasonable time. Upgrading my rating to 3 stars purely because of the helpful individual who stepped out of his role to give me a hand. Would happily name you if you wish and if I could do business with solely you the company would be 5 stars.

All around Epic! Awesome merchandise, amazing prices, actually replied when I asked em a question! & the ONLY SITE that honored there free shipping deal after finding out I was in Alaska! For sure, 5 stars! 😎