All around Epic! Awesome merchandise, amazing prices, actually replied when I asked em a question! & the ONLY SITE that honored there free shipping deal after finding out I was in Alaska! For sure, 5 stars! 😎

Just placed my second order Just placed my second order! If everything goes well I will start ordering from you exclusively! Order number is #6342! I’m excited!

This is my third or fourth order This is my third or fourth order. The products are fine; but, the customer service is not. I was sent wrong invoice information for my order over a week ago; after paying for four days shipping costs. Order number given for my unfilled order was delivered to an address on the other side of the nation. To date, no follow up or clarification for resolving these issues has been made. Unhappy with lack of follow through and level of communication regarding the matter.

Could improve costumer support Awful customer support. Didn't answer emails for days and took over a week for the order to be sent out. Update: After placing another order I was responded to way quicker by customer support. Turnaround time was way better. However professionality in email responses could improve.

ZERO STARS I don't normally go out of my way to even write reviews or complain, but this website is THAT SHADY. If I could rate zero stars, I would - for ZERO customer service. Tried to place several hefty orders with this company, and had issues every single time. My first order was never even processed. The other orders took two weeks just to process, and another two weeks to ship. I tried to get in contact with Vape in the Box via phone & "customer support" email, SEVERAL TIMES, and never got a single response. I will never give Vape in the Box my business again. Do not recommend at all!