CARING PROMPT RESPONSE I was truly desperate. Our Ralphie came to be part of our family about six months ago. He was not socialized & reacted poorly to my friends & other dogs. The worst of it he seemed to have severe allergies which were unknown to me. I tried doing research on my own & started cooking hypoallergenic veterinary recommended meals at home. It didn't seem to make any difference. Continuing my search I came across your organization through Amazon. After ordering the test I sent it in expecting nothing much. To my surprise you responded & followed through as promised. Upon receiving the results I was unsure what some of it meant. So I wrote & within hours I heard from Chloe. She was very thorough in her explanation making it possible for me to use the information showing me what would work. I can't thank her enough for her efficiency & caring. I think she understood my situation & did the best she could to help me. She is an excellent reflection of the quality of your organization. Bravo!!! Keep up the good work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

To be honest… To be honest, it really didn’t tell us much. It would have been more helpful if you included foods or things that had the items in them that our dog had a sensitivity to. Maybe a list of what to feed our dog instead to avoid those certain sensitivities that our dog could react to. The results were not very helpful.

Not what I expected Out of all the things tested, my dog only Had sensitivities to the foods that were in his dog food of two years and yet, every time I feed him chicken he literally tries to chew his feet off. The test didn't catch anything about chicken. I don't think the test was very accurate and I'm back to square one with trying to find out why he chews his paws and has red teary eyes all the time. I changed his food, his water and don't even let him go potty in the grass now and nothing has worked. I think it was mostly a waste of $40.

Very impressed by the customer service… Very impressed by the customer service response time and patience while I decided to email at least 5 times to keep checking the status. Also very helpful staff. Chloe helped me understand the portion of the tests that I was unsure about and gave a clear answer. Great team here! Report was also very thorough!

It said in the explanation AFTER I got… It said in the explanation AFTER I got my results that the test was not for allergies and that people get that confused. I wish that I was told that at the beginning because the results didn't tell me a thing. I need to know what foods or environmental things are affecting my dog. I feel I just wasted 50 bucks.