Everything was great My order came a little late but the customer service made it right once told they upgraded my shipping so i could get my product quicker considering the already delayed shipment the item i originally ordered was out of stock but they upgraded me to one in my opinion is better than what i had originally ordered. So all in all great experience. Def recommended

Hello I ordered a bong two weeks ago… Hello I ordered a bong two weeks ago and have not received a email or the package I am getting a bit annoyed atm so I need someone to tell me what's going on.

Caveat emptor I've waited three days for some type of communication confirm some form of progress on my order. After I saw that the charge has went through on my card, I went ahead and attempted to call the business. The calls never went through and the number that was provided by my credit card company was responded with a machine saying calls were not accepted at this time. In addition to this, the web page with the order status does not load consistently if at all. All of these factors obliterates any faith I have in this company.

Both bongs were better than imagined Both bongs were better than imagined, only thing is (this is not a complaint by any means) the UFO perc bong that we got as our second bong didn’t have any measurements on the website, we thought it was going to be small but it’s actually HUGE. 100% worth it, 3-5 shipping was free and only took 2.5 days, they had it en route to my region in 2 hours after purchase. Also threw in a free wooden spinner bowl and didn’t charge us for our rolling papers. Great website, will be using again.

Purchase with confidence Purchase with confidence. I was leery of an order I had just made because of some negative reviews I had read here, but upon reaching out to their customer service department, my fears are gone. Silvia was so attentive and informative, and got back to me so quickly. I will update once my product arrives, but for now I can say the service is EXEMPLARY.