This is now my favorite store since… This is now my favorite store since they changed their name to Market Place. Their attempt to become an upscale store is paying off for the customer because they are now offering a wide array of different foods and fresh cuts of meat, and it doesn't hurt that you can still save dollars at the gas pump. They are still more pricer than their competition but, the savings at the pump is a plus.

I've tried 3 times to get my issue with… I've tried 3 times to get my issue with my Advance Pay account fixed with no success. Giant eagle has the worst Customer Service department I've ever dealt with. Even cell phone companies aren't as bad as Giant Eagle. Everything is set up, so their CS department tells me, but I've tried 3 times to use the Adv Pay at the GetGo pump with no success. Giant Eagle CS depart would not help me, they told me it was a GetGo problem. I went to Get Go, they told me I had to go online to get it fixed. That sure was a waste of my time. Terrible company to deal with.

I needed help at the bakery I needed help at the bakery, Rollene helped me so much! She is very knowable about the product she sells and very friendly at that! I appreciated her help, knowledge and customer service! I will be asking for her every time! Thank you again!

Giant Eagle grocery store Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. Excellent Customer service. Spacious and very clean store. Fresh food.

Bad customer service I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Immediately a woman who works there came over and started bagging my items while I was scanning them. An item had part of the label ripped off of it which had the bar code on it. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. She acted as though I was trying to do something bad. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. I was very upset. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I also work for a pharmacy in the area for 5 years. I will write and call to everyone I can to let them know how horribly I was treated.