Customer service and tech support are… Customer service and tech support are slow to respond and can't get issues resolved in a timely manner. Tech support reps are hard to understand. Billing issues that are going over 3 weeks with no resolution. Events requested to be removed take days to be moved out of the inbox. Constant issues with service disruptions - either cameras not connecting, website running slow, slow video uploads, live feed or browse videos freezing up, etc.

good service overall good service overall, i do believe some pointable offences assigned to my drivers are sometimes a bit harsh though, especially when doubled up on. For example when a driver is following too close and gets points for late response as well. I will accept the following distance points but I do feel the late response points are over kill. Thank you have a great weekend

Foodliner/Questliner Our process to choose a provider was rather lengthy. Mike Ayersman was our sales rep. he did a very nice job with presentation and patience. We felt that Lytx was going to fit our needs from a perspective of overall fleet safety and improvements. We are about 60% installed at this point and have been able to start the coaching process. Amanda Wehunt is our SCSM and has been patient as well as a great source of information as we navigate the tool and work for positive results. We are off to great start and hope to have solid measures as quickly as possible.

Our experience with Lytx is 4.5 stars… Our experience with Lytx is 4.5 stars with our movement to 5 stars. It is still new for us as we are just launching the coaching model structure, but like a new car, we still are learning new features that surprise and impress us.

EH... I don't think its right to charge $150.00 to see an event that over 90 days old. I believe since we are a customer and are using equipment of yours then we should be able to view any historical data, at least at a cheaper rate. The New Platform still has deficiencies and is missing exporting functions.