I placed an order online I placed an order online. I went through the payment process and the whole 9 yards but never got my food. I went to the store to try to get this resolved, and even though I showed proof that I was in contact with Customer Service, the manager would not do anything to help. I called Customer Service and they saw the problem. The problem was in the app which was no fault of mine. It took 2 1/2 hours before I was able to get food. Neither the manager or Customer Service offered any compensation. I think that’s ridiculous because it took 2 1/2 hours to get food from them. I was paying $25 on top of what it cost to get the food in the store. I don’t think I will ever use them again.

I went to the Bartlett Street location… I went to the Bartlett Street location in Beverly mass. They were out of meats. They were out of rice. They were out of just about half of the food, including the beverages machine was out of order, but that cashier continued to let me buy a drink. The location was a total disaster, with trash everywhere, including the tables and the floor. There was no trash barrel, available to dispose of the trash. When I did place the food order, the serving was minimal. But yet they chose to charge me full price. Including a drink, which the machine was not operable. I would not encourage anyone to step foot into this place. The employees don’t care, the manager cares less, and it reflects on the way the business is being run, and how the business looks. The place was disgusting. This will be the last time I step foot into any chipotle location.

Unprofessional Unprofessional, unethical, rude employees and untrustworthy. Do not support this location horrible!

Usually it’s ok but today chicken was… Usually it’s ok but today chicken was all burnt and hard to chew, most of meat got in garbage. This is the second time I had this experience. They must use the cheapest kind of chicken meat.

Decent food depending on time of day but absolutely dreadful. Customer service Customers may as well be cattle at chipotle with how they rush you through even if no one is behind you and literally I've never ever seen an employee smile and after paying they don't even give you the tray they make you reach across and get it literally Everytime. The food is somewhat consistent depending on what time of the day but can't order online because the severely skimp on portions. Only restaurant I frequent that literally the whole staff act like you're an inconveniencing them.