Decent food depending on time of day but absolutely dreadful. Customer service Customers may as well be cattle at chipotle with how they rush you through even if no one is behind you and literally I've never ever seen an employee smile and after paying they don't even give you the tray they make you reach across and get it literally Everytime. The food is somewhat consistent depending on what time of the day but can't order online because the severely skimp on portions. Only restaurant I frequent that literally the whole staff act like you're an inconveniencing them.

Download an app? First of all, if you have to download an app to your phone to use what looks like a drive-through, something's not right. Secondly, the prices are too high, for the quantity and quality of what you actually get. If this franchise flourishes any further, I'll be surprised.

I have ordered from the new Ancaster… I have ordered from the new Ancaster Ontario location at least 6 times for lunch Quality, portion and value have always been top notch, especially the bowls And they can easily make for 2 lunches with cost under $20.00 total Mostly order the chicken which is best on the menu (have not tried fish) Only sub par experience was the Barbacoa Beef which was far too salty Lot’s of other options though and I am a fan

Not bad but could be loads better the biggest issue with chipotle is quality. I use to go regularly and have their rice bowl with vegetarian option. Now, you only get green peppers and not the variety you use to get with yellow. Orange etc, this is because it’s cheaper for them but the customer pays the same. The other issue is I sent forctgeir steak and it’s tough and chewy, the biggest problem is the amount of sodium in all their dishes. It’s not good I can eat regularly with out my blood pressure rising at unhealthy levels. Salt in the rice, salt in the eat. Salt in everything. Perhaps they do it purposely do customers buy a drink. No idea but it doesn’t work for me. Small improvements can make a lot of difference here. This is not America so we are more health conscious in Europe. Bring back the old version of the vegetarian dishes, put a lot less salt that Americans love and use better quality meat, even if it comes as extra cost and I feel it will improve things considerably. I eat out on average every week and I’ve taken this place off my list as a good place to eat. Oh, don’t be greedy guys. Have a loyalty card and bring back loyal customers. Be more business minded.

I went to the Bartlett Street location… I went to the Bartlett Street location in Beverly mass. They were out of meats. They were out of rice. They were out of just about half of the food, including the beverages machine was out of order, but that cashier continued to let me buy a drink. The location was a total disaster, with trash everywhere, including the tables and the floor. There was no trash barrel, available to dispose of the trash. When I did place the food order, the serving was minimal. But yet they chose to charge me full price. Including a drink, which the machine was not operable. I would not encourage anyone to step foot into this place. The employees don’t care, the manager cares less, and it reflects on the way the business is being run, and how the business looks. The place was disgusting. This will be the last time I step foot into any chipotle location.