I ordered mutton and fruits on 25… I ordered mutton and fruits on 25 August 2021. The order was received the next day. First of all it was sheep meat not goat meet. The meat mince contained 80 % fats. The meat chops were very stinky and appeared to be very old frozen meat. Although on their app they claim the delivery of fresh meat. The fruits were also not of good quality and a few pieces were rotten. On making a complaint to return the meat I was asked to make a new order of equivalent amount, rather than promising to return the money.

This is the one thing going well in… This is the one thing going well in Lahore and a good initiative for delivering groceries anywhere. There are a few things I need to mention. And the Grocer team should work on it. - Make your support team more cooperative and give them some more authority for solving customer issues. - Your app has a few flaws for ordering and in making payments. **Personal Experience: I ordered twice and one time I got charged for an item that was out of stock. Although, they reimbursed me the amount The second time I paid the whole amount via Card and the rider took a bill with some outstanding balance. I don't know if that was some calculation issue or what but that outstanding bill was correct. - Adding more commodities to the list will surely increase the popularity of the business.

I expected better service from them. I had a disappointing experience with GrocerApp. The delivery was delayed, and when my order finally arrived, some items were missing. The customer service was unhelpful and did not offer any satisfactory resolution. I expected better service from them.