A Toast to Toast Very different than aloha. If you're used to one and have to switch to the other there's a bit of a learning curve, however, toast is a little more innately logically set up. Toast is also extremely easy to access and edit menus/POS set up. I also like the online ordering feature for guests to utilize without having to call in.

Hard to be perfect POS systems were always behind in technology compared to the corporate world. Toast found the niche in a tough market and made the investment building great software and hardware for our restaurant. The only small limited downsides that we are effected by is they lock you in to their own merchant services. The credit card industry is not fair to small business but that was their early marketing strategy. I will give them 5 stars when they integrate a weather application. That's the most obvious and consistent common sense reason why we or any other restaurant will do more or less revenue is weather. Having reports and even forecast weather for labor would be great.

I was a user for almost 5 years and had… I was a user for almost 5 years and had the worst customer service experience ever all the time , non responsive salesman and supervisors . Constant banking issues and billing issues over charging for services we never asked for or discussion with.. and they never had the software solution just the marketing solution the software solution was not easy to operate in the beginning training was minimal at best ..

I am a bar manager I am a bar manager. The bar owner leases the Toast POS, as of 3 years ago. He did this because TOAST claims to be set up for bar's and restaurants. However, we are finding that bartenders are able to easily steal and TOAST helps them do it. Let me explain, bare with me. Toast is great for restaurants. When a ticket is created for a new customer (restaurant or bar same procedures) the bartender enters the items he/she just prepared, served and sold to the customer(s) he/she gets the total of the drink order returns to the customers collects payment (cash payment) than returns to the POS system removes all the items she just served and sold hits the NO SALE button and puts the money in the drawer. TOAST set the POS system up this way so that restaurant servers could correct orders/add orders/change orders before shooting the order back to the kitchen. Well bars do not have kitchens. Bar typically take credit cards and so the tickets that are pre authorized are sent to the kitchen. So the bartender can pull the tickett up when the customer orders another drink to be placed on their preauthorized ticket through out their visit to the bar. When you send the ticket to the kitchen and want to remove an item they need a managers approval so the bartender needs a the managers code. But they do not need a code when they leave the ticket on the front end of the POS and do not send it back. We recently discovered the removed items report which is not included in the voided items report. And found that 1 of our bartenders was removing as much as 300.00 worth of items she sold to our customers who were paying cash during her shift. We know that she stole this money because the inventory leaving the bar was more than what was coming in for payment. So I have had to map out all of her shifts removed items 2 years worth and found 90% were bogus. Based on the fact that she was able to removed multiples of the same item and once all the items are removed the ticket vanishes. I mapped all the entries to find that most items she was removing in multiples of she did not sale during her shift. I than went to the hourly production sales and compared her removed items and the same times entries the number of tickets she would close and found that she was removing more than she had sold. The sad thing is if TOAST would time stamp each entry instead of each time a new ticket is open and closed it would be a lot easier to have tracked these removed items and if TOAST would have included the removed items in the reporting system with timestamps to find if the items were moved to other tickets or removed completely. This POS system is not set up for bars NOT AT ALL. this is just one of the issues. The entire setting up of the items in categories is a pain in the butt, too much information that does not need to be entered for a single item and the items never end up in the correct catagories. Even when instructed Right now we are having problems with transferring tickets even though our bartenders have been given permission the system will not allow us to and the reporting system is to hard to single out most sold items. etc DO NOT USE THIS POS FOR YOUR BAR

Overall good, like it better than my old POS Some hiccups at purchasing and install, but they were mostly resolved in the first few days. Some configuration settings that should exist do not, I am working with the support team and filing tickets for these. I do like the fact that I can do an online chat, or open a ticket, or just call in 24/7 and get a human.