Disappointed Disappointed. We have ordered supplies several times from RSG and been very happy with the speed of receiving the shipment. However, this time it was not as easy. I had called and emailed customer service multiple times starting 6/25 and was only able to leave a message, no live person to talk to. No return calls or emails from RSG. I finally just ordered on Friday 6/29 by 1pm with hopes that my order would be processed so it could be received by 7/3. I just now received confirmation that the order was shipped 5:51 pm last night (7/2) so we won't have the order in time for our show on 7/4.

Stellar customer service When purchasing a fridge, we had a couple of specific requests. Trey from customer service was able to answer our questions quickly, accurately, and thoroughly, and was patient and helpful even as we modified our order several times.

Would have been 5 stars but package was… Would have been 5 stars but package was damaged during shipping and returned. When I inquired about package they said it had been returned damaged, but they forgot to re-ship. Item was shipped and received quickly the second time around. Very happy with product

Wont be ordering again. Ordered a replacement part based on a picture. Got a different part, made of different material. Sent an email with a question, and never got a response. Zero customer service. Terrible experience with one exception : fast shipping. But I'm not happy, especially since I could have gotten the same part they sent me for $4 elsewhere, with free shipping. Their lack of response really sealed the deal for me. Do yourself a favor and don't order from these people.

Everything happened FAST! All went well with this order -- even with an issue! When I tried to post payment for my online order, it would not recognize or accept my credit card. For some reason, only PayPal was working. I sent an email to the owner, who answered promptly and noted that there was a processing issue with the payment program. I tried the next time online and was able to make payment via credit card. And the item was shipped right afterwards, which was amazing to me. I am to receive my order in 2 to 3 days. I am very pleased with the responsiveness of the owner to my inquiry and to the excellent service and very fast shipping. 5 stars!