randy cagle
GBCustomer service and contact is wonderful! The greatest thing we have found helpful has been the ability to schedule and track jobs all the way through. The ability to keep in touch with our customers. Serve our customers and our team.
Alex Dukhin
GBThe best software for home services. The onboarding and post live support is fantastic. They are always updating the product based on user feedback. The best software for the home services industry that is available.
Emilie Schimmel
GBOur current CSM Our current CSM, Rae Phillips, is awesome. So thorough and fantastic at follow through. She leads, advises, coaches, encourages, and problem solves like a boss.
Lillie
GBNo Technical Support Just called service titan tech support to request help on importing an excel sheet. The girl who answered the phone tried to transfer me to another department due to errors after doing what she said would work. After maybe 15 mins the same girl came back on the line and only only told me I needed to fix all 50+ errors that occurred when importing on pricebook. I asked for someone in tech support to fix the issue and she continued to talk over me (please listen to the call). I am requesting that someone call tomorrow after 10am that knows how to import on pricebook.
Greg Potoglou
GBAbsolute horrible experience Absolute horrible experience, they promise the world, and when it comes time to deliver, they provide nothing less than 1 star service. They are trying to lock my small business into a 2 year contract that is vague and catered to their defense, which would be ok if they delivered on what they promised. After repeatedly dropping the ball throughout integration and data import, they tell us that we have to MANUALLY do payroll? wasting our time and our money. I could make this review much longer, but please beware of this company, look at their google reviews, they are all the same. Locking people into contracts and sending them to collections. BUYER BEWARE Update: SERVICE TITAN, If “your sorry” then do something to fix it, don’t fill me up with empty words and promises.