Patty
GBWorst experience!! Worst experience!! There were multiple issues from the beginning of the onboarding process. Reached out once a week with issues that were never resolved. We signed a contract for 1 year. Requested to cancel after a year, and was told we could not cancel...that the contract auto renews if you don't cancel before the year end. We were given promises by the sales person that the program would do things that it did not do. We were having trouble using the system, techs had issues and we requested to have someone come out and help us figure it out...was told that was not an option. I would not recommend for any small business!
Greg Potoglou
GBAbsolute horrible experience Absolute horrible experience, they promise the world, and when it comes time to deliver, they provide nothing less than 1 star service. They are trying to lock my small business into a 2 year contract that is vague and catered to their defense, which would be ok if they delivered on what they promised. After repeatedly dropping the ball throughout integration and data import, they tell us that we have to MANUALLY do payroll? wasting our time and our money. I could make this review much longer, but please beware of this company, look at their google reviews, they are all the same. Locking people into contracts and sending them to collections. BUYER BEWARE Update: SERVICE TITAN, If “your sorry” then do something to fix it, don’t fill me up with empty words and promises.
lloyd knecht
GBService Titan Reps Make All the Diference My experiences over the last year have been outstanding with the knowledge and assistance of Ethan. He is a valuable asset for your team. I've said it before, so I'll say it again.....If it wasnt for Ethan, I would have just paid my contract obligation and walked away.
Dana
GBWe are on our 2nd year of operating our… We are on our 2nd year of operating our business on Service Titan. It takes the first full year to completely adapt and get your processes flowing. We have had 5 specialized individuals really take us to the next level operating on Service Titan. We added two Pro Products the past year implementing them had a few bumps but we were able to get additional help on getting the most out of them. We look forward to continuing to work with our Customer Success Manager to keep up learning and grown to maximize it for our company!
Todd Johns
GBContinuous improvement. Service Titan is never satisfied with good and is always pushing the envelope to become smarter and more efficient for it's users. Our CSM Dale is Fantastic and the online support teams are doing a great job for us too.