Absolutely terrible customer service Absolutely terrible customer service. When package was delayed 5 days through UPS it took 6 emails, messages through their site, and multiple phone calls to get through to Talis for a response. When I stated I no longer needed the dog food as I had to purchase something else because of the 5 day delay, they refused to give me a full refund and were very rude. I declined the late package and it immediately rerouted to them. Will be reporting to my bank. I understand delays happen but when I comes to pet food I cannot delay feeding my pet and should not be charged for ups error. They lied to me about the public refund policy!!!!!!!! Huge red flag and buyers beware. Reported to the bbb

Ordered some arcadia lights which they… Ordered some arcadia lights which they had in stock and others didn't. Shipping was prompt. Unfortunately, the deep heat emitter was damaged during shipping. They shipped another in a day of me emailing. Will order from them again. I would recommend them to everyone.

They are incredibly informative about They are incredibly informative about fish care. They answered every question about my fish and gave some friendly advice on how I could improve my knowledge for my next cycle. Great employee!

A truly exceptional pet shop A truly exceptional pet shop with a wonderful variety of quality items to choose from. They provided knowledgeable information about every product I asked about which was most appreciated. Warm friendly service accompanied with expertise. What more could one desire. Thank you!

Friendly and helpful staff helped me… Friendly and helpful staff helped me find exactly what I was looking replace 2 reptile habitat bulbs and they know exactly what I was looking for. Plus it's always a delight to come in and see their wide variety of birds, fish, reptiles, insects and more.