Absolutely terrible customer service Absolutely terrible customer service. When package was delayed 5 days through UPS it took 6 emails, messages through their site, and multiple phone calls to get through to Talis for a response. When I stated I no longer needed the dog food as I had to purchase something else because of the 5 day delay, they refused to give me a full refund and were very rude. I declined the late package and it immediately rerouted to them. Will be reporting to my bank. I understand delays happen but when I comes to pet food I cannot delay feeding my pet and should not be charged for ups error. They lied to me about the public refund policy!!!!!!!! Huge red flag and buyers beware. Reported to the bbb

Absolutely love this store Absolutely love this store, a big thank you to them! Popped in for some toys for our bunny and ended up having such a lovely chat and purchased an amazing sling carrier as well!! Overall great experience, highly recommend. One of the best pet stores !!

My 2 boys only eat Talis-us brand dog My 2 boys only eat Talis-us brand dog food. And everyone knows me very nice. I can always Per order and pick up. It's Always ready when I get there.

Very helpful in picking up our… Very helpful in picking up our Hedgehog. They are very knowledgeable about things and ready to answer our questions as first time hedgehog owners! I would recommend to anyone looking to get exotic and unique pets. Thank you Talis-us.

Where's my order? Placed an order 12/20/23. For items in stock. Today is 12/30/23. Paid almost double on 2 items cost for shipping. Wrote to company of which replied on 12/23/23 items will be sent out in a few days. Totally unacceptable and bad for buisness. Still have not received any tracking info or package. Obviously not a shipping issue if items weren't submitted to any postal service.