Local stock Local stock, quick ship, as expected

I have always had great service from… I have always had great service from Allpoints and back to the days when ICS was in Connecticut but now last week I ordered a faucet and 2 water valves and got the valves but the problenm was I got a hose assembly and no faucet. I called and tried to get the faucet and return lable for the hose assembly and nothing happened. I called again today and still have not gotten the faucet for the customer or the return lable for sending the more expensive hose assemcly back.

The Best Commercial Kitchen Parts Company out there AllPoints has been our go to for commercial parts since 1998 ICS is who you were when we started doing business with you and you have improved over the years. Free shipping on Back orders is HUGE and your CSR's are terrific. The fact that you base our discount on ALL parts we purchase not specific manufacturers is is amazing as well. It's obvious that Partstown could learn a few things about customer care from you all. To be honest I told them that. If you want to learn how it's done model your business after what All points does and you'll succeed. Thanks for continuing to help the service company make a living, we notice and we appreciate it.

Hopefully helpful suggestions Nice, friendly consist service. I only wish that some items were a little less expensive so that I would not have to purchase at local hardware stores. Items such as gas hose, valves , and general installation hardware.

I appreciate all your support I appreciate all your support! It is getting harder to get a customer service rep on the phone. Also I have called in the past on a back order and talked to 4 different csr's and told they would check into and call me back and then they never call or email me back. Samantha is wonderful!!! Anytime I talk to her and need status she always follows up and gives me updates.