The lobster was great and while it did… The lobster was great and while it did arrive cold, the ice packs were totally thawed so it was close. I would recommend packing it with more ice.

Unexpected Unfortunately, we began cooking the minute we received our lobster so we did not see your correspondence until much later. That being said; the box it was delivered in showed definite signs of abuse rather than care, was torn down the sides and was soaked. Albeit the lobster were alive, I will admit this is the first time I’ve ordered from you, so not packing the lobster in seaweed was unexpected. The lobsters were great! Thank you, Jeffrey

This was a birthday gift for my son in… This was a birthday gift for my son in law and they were extremely pleased. Ordered on a Thursday and arrived in Denver Friday AM. We love giving this as a gift. Thank you for a great product and speedy delivery

Delicious Lobsters and top-notch customer service! This is an update to my original review where I chose 3 stars because the lobsters arrived on time and alive but one died before I was able to cook them. I’ve changed my rating to 5 stars because someone from the company contacted me about an hour after my review was posted offering to refund my purchase price or send me a replacement lobster free of charge (even overnight shipping was free). I chose the replacement and received not one but two lobsters. This time both lived and all 4 were delicious! 5 STARS for quality, customer service, and VALUE (best price I found online).

Ordered 6 lobsters and 1 was dead when… Ordered 6 lobsters and 1 was dead when it arrived the next day in upstate NY. Also requested an email confirmation receipt but never got one. However, I still may use you again if the need arises.