they send more chocolates you don't want and won't refund the charge I ordered a trial of this company's chocolates with an offer from the Gourmet Society. It clearly stated they wouldn't send more until I provided feedback. I didn't provide feedback yet today another box of chocolates arrived in the post. I called to advise I didn't want them and was basically told "tough". They now say I needed to advise them I didn't want them but this was not the information I received as it was a flyer that came with my Gourmet Society membership. Not happy that they swindle people this way - its not a good way to achieve ongoing business. I will find a different company to purchase chocolate from in future.

NEVER AGAIN Like others before me I ordered one box of chocolates for my mother in law at Xmas only to receive a further box in Jan which I was not aware that I had ordered. On attempting to speak with their 'customer services' department I could only get a recorded message. I also e mailed them only to be informed that I must have agreed to this as it is in the terms and conditions and they would not have sent the first box without this agreement. I was told to check the website, when I tried to do this the only way I could get to that information was to place another order and there was absolutely no chance of that. Basically they have shown no interest in this issue at all and I can only assume that this is the only way they can do business. So BE WARNED if you even contemplating ordering make sure you read everything and that you know exactly what you are letting yourself in for.

Much prefer Hotel Chocolat I thought I would try this as an alternative but found the chocolates far too sweet and no real flavour of chocolate, more like a Thornton's or Cadbury's selection. I realise that many people prefer this type of chocolate but I prefer chocolates made with high cocoa content from good cocoa beans. The fillings I found insipid and lacking in flavour. I do not like the taste of Sorbitel as a sweetner and really has no place in chocolate. These chocolates from Cocoa Boutique are just not for me.

Scam artists Beware, the website says when you order a box you can 'decide' whether to join their tasting club. What they don't say is that they decide for you, you won't know until they send you another box and charge you £20 for the privilege which they refuse to refund. Absolute scam artists, won't be using them again.

Fantastic: consistently dynamic, frequently quirky, but always top-quality chocolates! Such a range in every box, and such quality too! Fairly pricy, true, so best taken at a steady pace. It's also impressive how sturdy the actual box is, seeing that it can fit through one's front door letterbox! It's worth taking a lot at the explanations and the stories, both on the paper version that comes with the box and the stuff on the website.