Customer Service girl was very polite… Customer Service girl was very polite and helpful for helping me order my products.In no time I got my clipper combs.Then later before my actual delivering date I got my Km 10 clippers.

This was my first time ordering from… This was my first time ordering from Frank Rowe and the shipment arrived just fine. Unfortunately the guard combs I purchased, were not the combs received.

I love ordering from Frank Rowe I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with an order thay got messed up because of PayPal when my backordered items were ready to ship. Called them and they helped me sort it out and I made an even bigger order than just what it was initially supposed to be haha.

Placed an order assuming it WAS Frank… Placed an order assuming it WAS Frank Rowe only to find PetEdge had bought the company. Clipper arrived w/o a charging cord. Dealt with very rude customer service rep who hung up on me, after she stated I would have to pay shipping to return item. Finally resolved issue, but beware. Stopped ordering from PetEdge years ago due to poor customer service, delayed shipping. Nothing has changed.

Was not delivered what was advertised Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs that are hard to tell apart. Very unhappy. Was told when I called they were getting rid of the old ones before they would actually get the colored ones advertised. NEW UPDATE!!! I was called today by a very helpful representative who apologized for the mishap & without any prompting replaced the wrong items & made my order correct! It’s so nice to see this is a business that cares about their patrons. I will continue to happily buy here as I know they will make sure I get what I expected. Thank you Frank Rowe & Son