Getting to be a hastle Since transferring your billing customer service overseas your service has been not good. They charge more than what we were told and keep charging for what we don’t have. And now we receive 2-3 statements each month for the same thing and different pricing. I had called and got a quote for 6-12 months which I’m paying but billing keeps tacking more on.

They Show Up When They Feel Like It When it comes to service calls, ReadyRefresh seems to show up whenever they feel like it. I made a special trip in to the office Friday 4/26, received a "We're on the way email" and then a call checking to make sure we were open on Fridays. I was on another call when the technician phoned, and immediately called back to say I was here and expecting him, but he never showed up. Later in the day, I received an email with the service call rescheduled for another day. This sort of thing is very common with ReadyRefresh service and install appointments -- very annoying!

Delivery was on time Delivery was on time. Only thing I don't like y'all are always changing my Delivery date every month it is different. I use to get at the end of the month then it went to middle of the month. Now it is first of the month that disappointing.

Ready Refresh Never Disappoints! Kinda surprised that our delivery day has changed from Thursday to Wednesday, but certainly not a show stopper. We will certainly miss Joe-ell (Joseph) as our delivery person, but we certainly appreciate our current driver whom we have known from before. He's amazing as well. Something was incorrect with our latest delivery and he took it upon himself to personally come back to deliver the correct product after the fact. He certainly did not have to do that, but it was so nice and totally appreciated. We've been customers for a long time and if/when a hiccup in delivery occurs, Ready Refresh has always gone out of the way to correct it. We appreciate the great customer service and we love our drivers. Thank you!

Your company expects 100% of its… Your company expects 100% of its clients to understand and accept your rules but they don't care and even look at us as if we are not quail to them although we as clients are 100% the main and the only source of the money you have !!!!! The customer service department it's like you are playing a roulette machine you never know where you are going to land on. As everyone sees the overall rating it's just 50% happy with your company and if your management is happy with it. I will say it one more time I believe you will be in business in the next 2-3 max if there's not going to be a MAJOR CHANGE IN THE COMPANY