Excellent Company! Excellent customer service. Products were packed above and beyond what I had expected; I have never seen anything like the degree of care this company expended to protect my purchases! The company has a wonderful variety of products at affordable prices, as well. I will more than likely purchase from their site again.

Good job but… Appreciate the efforts to allow customers to keep track of orders and now they are not forgotten in the process. I have my order but I didn’t actually receive my order since it was sent to the wrong address. GLS who did the delivery said the address they were given from Casker was incorrect. So it was not their fault. They gave me the address they delivered it to which was wrong. I went to the house my package was delivered to and no one was home but I found my box where it was left by GLS. I don’t know if Casker had the wrong address or GLS had the wrong address but I will be afraid to order again even though I retrieved my package this time, unless I can be assured the correct address will be used.

The shipping vendor did a terrible job… The shipping vendor did a terrible job printing the label and UPS couldn't read it so it went back to the warehouse. The worker there had to contact me to confirm shipping address and a new label was generated there. It was then shipped the next day. I reached out to Casker’s customer service, and they explained how their shipping process works in a very polite and professional way. If it wasn’t for the shipping process I would have given 5 stars. I will buy again.

I’m Now A Caskers Regular I’ve ordered from Caskers several times. First, of all the mail order sites I’ve looked at Caskers is the easiest to navigate and has the best availability. Prices are fair and sometimes bargains compared to NJ. They also provide very clear descriptions. Heck other sites don’t even say what proof it is! That’s the good news. Shipping is a challenge. They source their bottles from around the country and there are tie ups. OK I’m used to it now and when I place an order I just sit back and remain patient. Might take a month, that’s fine I expect that now. The bottles do not come all at once and the more bottles I order the more complex delivery becomes. Just before they reach the local transit site I’m notified of expected delivery date. When the bottles reach the local transit site I know from experience when UPS or Fed Ex will be here.

If money is no object... I received 2 of 3 bottles ordered in 7 days (the 3rd bottle is out of stock). I was frustrated by the inconsistent information available on the Casker's website, my credit card website and the emails I received over the course of those 7 days. The fees and shipping charges amounted to 35% of the price of the bottles themselves, which were already priced over MSRP. Definitely an expensive, though convenient, way to buy bourbon.