I’m Now A Caskers Regular I’ve ordered from Caskers several times. First, of all the mail order sites I’ve looked at Caskers is the easiest to navigate and has the best availability. Prices are fair and sometimes bargains compared to NJ. They also provide very clear descriptions. Heck other sites don’t even say what proof it is! That’s the good news. Shipping is a challenge. They source their bottles from around the country and there are tie ups. OK I’m used to it now and when I place an order I just sit back and remain patient. Might take a month, that’s fine I expect that now. The bottles do not come all at once and the more bottles I order the more complex delivery becomes. Just before they reach the local transit site I’m notified of expected delivery date. When the bottles reach the local transit site I know from experience when UPS or Fed Ex will be here.

If money is no object... I received 2 of 3 bottles ordered in 7 days (the 3rd bottle is out of stock). I was frustrated by the inconsistent information available on the Casker's website, my credit card website and the emails I received over the course of those 7 days. The fees and shipping charges amounted to 35% of the price of the bottles themselves, which were already priced over MSRP. Definitely an expensive, though convenient, way to buy bourbon.

Great Overall Experience Caskers (including Zan) kept me posted on the status of my order, which was much appreciated. All of my email inquiries were answered within 24 hours. Awesome! Shipping rates are quite reasonable. Had exactly what I was looking for and at a good price.

The order process was fine The order process was fine, but actual information about status was not easily obtained. Took multiple emails and could not get a straight answer about delivery date. The shipping was done by GLS. They did not require signature as is their policy, when I contacted them direct after I was told they were the shipping agent, the agent told me “they could Not provide specific tracking details, only that it should be delivered by the end of day. I basically wasted my hole day in order to sign for the shipment and at 5:10pm the order was dropped off at my door, with no contact with me or signature.

Horrible shipping / customer service Been almost three weeks since I placed my order. They are unable to provide accurate shipping information and their last update consisted of saying that they “expect movement” “by the end of the week approximately” - whatever that means.